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Home / About Us / Reviews

Renewal by Andersen of Cincinnati Reviews

At Renewal by Andersen® of Cincinnati, we are continuously measuring our performance by customer feedback and reviews. From making follow up calls to each customer to responding to our reviews on Angie’s List, Google+, and Facebook, it is our goal to make sure each and every customer loves their new windows.

Learn more about the experiences of previous customers here. These reviews and comments come directly from a third party surveying company, which means we cannot edit, censor, or remove reviews. If you are already a Renewal by Andersen customer, we invite you to share your thoughts with us. Thank you.


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Reviews

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Submitted on: Jun 22 2017
From : Dayton, OH
Age : Over 60
Home Built : 1980-1989
Gender: Female
5 5 5 / 5

The team was friendly, professional, and constantly working - no lazy time! I was amazed by the speed and quiet of the installation process. Even more, I couldn't believe that there was essentially NO cleanup for me to do - great job!
Likely to Recommend
5 / 5
Window Consultant
5 / 5
Installation
5 / 5
Product
5 / 5
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Submitted on: Jun 20 2017
From : Cincinnati, OH
Age : 50-59
Home Built : 1990-1999
Gender: Male
4 5 4 / 5

We were very satisfied with the look of the windows and the quality of the windows and the installation, with one exception. The crank mechanism on our awning window broke before the installers left and has to be replaced.
Likely to Recommend
4 / 5
Window Consultant
4 / 5
Installation
5 / 5
Product
4 / 5
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Submitted on: Jun 20 2017
From : Cincinnatin OH 45247
Age : Over 60
Home Built : Prior to 1950
Gender: Female
3 5 3 / 5

Communication seemed to be a problem. We were disappointed in this - we've had Andersen before. Seeing a toothless installer enter surprised us. The installer did a wonderful job but appearance is important for a business to be respected. We had some staining that needed to be done and it wasn't done. They did not bring our screen until later - the man who installed the screen was nice enough to do it. We love our door!
Likely to Recommend
3 / 5
Window Consultant
4 / 5
Installation
4 / 5
Product
5 / 5
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Submitted on: Jun 19 2017
From : Mason, OH
Age : 50-59
Home Built : 1990-1999
Gender: Female
5 5 5 / 5

Very impressed with your installers. They were an excellent team. Did precision work and left the house spotless.
Likely to Recommend
5 / 5
Window Consultant
5 / 5
Installation
5 / 5
Product
5 / 5
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Submitted on: Jun 19 2017
From : Dayton, Ohio
Age : Over 60
Home Built : Prior to 1950
Gender: Male
2 5 2 / 5

I am displeased with: The lack of consultative selling in the sales process, The sills as a part of the trim, It was installed properly but the hollow sills act as a drum in the hard rain. That is a terrible disadvantage and never happened in the wood windows that you replaced. The impression is that your product is inferior. I paid an enormous amount for a first class product and received a product that in many ways is worst than was replaced. The installers did a good job and are very talented.
Likely to Recommend
2 / 5
Window Consultant
3 / 5
Installation
4 / 5
Product
2 / 5
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Submitted on: Jun 16 2017
From : Cincinnati, OH
Age : Over 60
Home Built : Prior to 1950
Gender: Female
5 5 5 / 5

Excellent product! Polite, professional and clean installation. A great home improvement that will last a long time.
Likely to Recommend
5 / 5
Window Consultant
5 / 5
Installation
5 / 5
Product
5 / 5
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Submitted on: Jun 12 2017
From : Cincinnati, OH 45245
Age : 50-59
Home Built : 1990-1999
Gender: Male
5 5 5 / 5

Andersen windows are not cheap but they are very well built and have a beautiful appearance.
Likely to Recommend
5 / 5
Window Consultant
5 / 5
Installation
5 / 5
Product
5 / 5
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Submitted on: Jun 09 2017
From : Cold Spring, KY
Age : 50-59
Home Built : 1970-1979
Gender: Male
4 5 4 / 5

I would give our sales rep (Joy) and installers 6 stars if I could as they were truly exceptional. Our only disappointment was with the scheduling folks. We were told a June date only to find out 3 days before installation that it was a May date instead (by a somwhat rude phone rep). Also had multiple calls to confirm measurement appointment which created some doubt on our part as to if the order was correct.
Likely to Recommend
5 / 5
Window Consultant
5 / 5
Installation
5 / 5
Product
5 / 5
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Submitted on: Jun 09 2017
From : 8438 abbey cy
Age : Over 60
Home Built : 1990-1999
Gender: Male
4 5 4 / 5

Very satisfied with the product and installation. I was impressed with the cleanliness and professionalism of the installation of our windows.
Likely to Recommend
5 / 5
Window Consultant
4 / 5
Installation
5 / 5
Product
5 / 5
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Submitted on: Jun 07 2017
From : Fort Thomas, KY 41075
Age : 40-49
Home Built : Prior to 1950
Gender: Male
1 5 1 / 5

Sale date early October. Measure date no show no call by Andersen. Measure rescheduled date. Install commit to 12/4/2012. Rel'd call late 12/3 cancel install, don't hear from Andersen for 4 months, windows install 4/18 not good. Nail holes not filled, chips in trim. Trim does not lie flush. Each window missing some exterior trim. That was a month ago. No contact from Andersen. Next step BBB and social media.
Likely to Recommend
1 / 5
Window Consultant
1 / 5
Installation
1 / 5
Product
1 / 5
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